ATM Troubleshooting falls into two categories; First Line Maintenance (FLM) and Second Line Maintenance (SLM). FLM is typically performed by the ATM owner or vaulter. SLM is typically performed by a trained and qualified technician. For the most part, ATM troubleshooting issues and error codes can be resolved by following some simple directions using error codes, balancing instructions or the proper ATM owner’s manual to detect simple issues like paper jams, bill jams, or something as simple as running out of receipt paper.
In most cases, a terminal that is out of service can be resolved with a call to our technical service department where a trained representative will walk you through the steps to fix the issue you are having. In the event they cannot resolve the problem over the phone, they will schedule an on-site visit by one of our certified technicians. Contact the technical support team at (866) 528-6462.